What was the aha moment when you realized “our company needs to be doing things differently than we have been”?
A: After working for over 25+ years in one of the most sophisticated and creative marketing environments in the CPG world, it was obvious that start-up and mid-size companies with potentially powerful brands just couldn’t afford or access the marketing expertise. Combined with market dynamics (i.e., over-abundance of talent) and the economic conditions, the TeamCMO concept will work for many potential partners.
What books are on your nightstand or great blogs on your Google reader
A: Simple, Sports Business Journal and Hollywood Reporter, outside of family, what else is there in life?
Give me an example of marketing you think is brilliant and why.
A: It’s difficult to pinpoint one marketing example, because “marketing” is a sequence of excellent strategy; solid planning; resource allocation; brilliant creative and flawless execution. Two of the best examples are the iPod and iPhone because Apple maximizes the power of marketing on all levels.
We’ve all read that the pitch / RFP process is broken. Many agencies aren’t even interested in competing in pitches. Do you see an alternative to this process?
A: Yes, the RFP process is not solution based. It typically introduces the “engagement” of brands, but doesn’t extend to activation, execution and ROI. Companies and brands want and need cost-effective solutions that encompass all marketing aspects, the group that can deliver wins!
What does the agency of the future look like?
A: Virtual, flexible, experienced, efficient and able to attract the right talent at the right time…this is exactly what TeamCMO is building.
What do marketers need that agencies are not giving them?
A: Marketing organizations have been gutted; they need the expertise and management strength to fill the gaps that have been created by this economic downturn.
Who do you admire and why?
A: I admire any organization that has the vision and discipline to drive a good idea to a success stoTodayT
TeamCMO is today’s Ad Industry Innovator. I first read about Tim’s group in the St Louis Post Dispatch story of his company’s launch. Tim previously worked for a little beer company called Anheuser-Busch InBev.
What makes Team CMO an innovator is the space they occupy. They’re not an agency and not a consulting firm, rather they embed themselves in mid-level organizations who could not otherwise afford to hire a CMO (or in many cases an agency). Tim is joined by a diverse group of industry veterans, among them, David English and Mark Greenspahn.
Team CMO’s vision is to bridge the gap between that of outsourced strategic expert and in house cuturalist. Their level of involvement allows Tim’s group a point-of-view that an outside partner may never have; because, as any one who’s been on the agency side will tell you, even the best clients have trouble committing to full transparency with their partners. There always seems to be some secrets they just won’t tell.
So TeamCMO functions not as an employee who, at times, may be either too close to the problem or too tied to established company goals be able to take risks and they’re not guns for hire, in that they often get a higher level of access to the C Suite.
Their’s is a unique space and another wrinkle to a model where smart marketers are moving higher up the food chain in organizations, as companies continue to shift what they value (and will pay for)to strategic rather than executional expertise. People like Tim have realized that the real value of marketing partners is evolving and they aim to be at the center of that shift.

What was the aha moment when you realized “our company needs to be doing things differently than we have been”?
A: After working for over 25+ years in one of the most sophisticated and creative marketing environments in the CPG world, it was obvious that start-up and mid-size companies with potentially powerful brands just couldn’t afford or access the marketing expertise. Combined with market dynamics (i.e., over-abundance of talent) and the economic conditions, the TeamCMO concept will work for many potential partners.
What books are on your nightstand or great blogs on your Google reader
A: Simple, Sports Business Journal and Hollywood Reporter, outside of family, what else is there in life?
Give me an example of marketing you think is brilliant and why.
A: It’s difficult to pinpoint one marketing example, because “marketing” is a sequence of excellent strategy; solid planning; resource allocation; brilliant creative and flawless execution. Two of the best examples are the iPod and iPhone because Apple maximizes the power of marketing on all levels.
We’ve all read that the pitch / RFP process is broken. Many agencies aren’t even interested in competing in pitches. Do you see an alternative to this process?
A: Yes, the RFP process is not solution based. It typically introduces the “engagement” of brands, but doesn’t extend to activation, execution and ROI. Companies and brands want and need cost-effective solutions that encompass all marketing aspects, the group that can deliver wins!
What does the agency of the future look like?
A: Virtual, flexible, experienced, efficient and able to attract the right talent at the right time…this is exactly what TeamCMO is building.
What do marketers need that agencies are not giving them?
A: Marketing organizations have been gutted; they need the expertise and management strength to fill the gaps that have been created by this economic downturn.
Who do you admire and why?
A: I admire any organization that has the vision and discipline to drive a good idea to a success story.
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About the Ad Industry Innovators series: Every few weeks we examine the shift taking place in marketing today by talking directly with the people bringing the change. Specifically, we watch the agency world. As the definition of ad agency continues to evolve, we could just as easily call this marketing innovators, or idea shops, or a myriad of other buzzwords but since collectively, the industry still refers to itself that way, we will too, for now.
We appreciate your input. If you like what you read, subscribe or share it. If you’re considering an agency search in 2010, let us know, we’d welcome the chance to chat more about that. If you’re an agency and you’d like to be on our radar, get in touch as well.
Tags: Ad Industry Innovator, Anheuser-Busch InBev, Apple, David English, Hollywood Reporter, iPhone, iPod, Mark Greenspahn, Sports Business Journal, TeamCMO, Tim Schoen
Although they’re only on show #6 SocializingMedia has already had guests like George Neil, formerly of Apple and Motorola, now the CMO of Brunswick. Upcoming shows will feature thought leaders like Dawn Lacallade, formerly at Dell and now the Community Manager at Solar Winds.
I scheduled Steve’s interview to fall around the same time as Ant’s Eye View because seeing companies like ComBlu, Ant’s Eye View and Brains on Fire crop up next to one another you begin to realize the impact and scope that community engagement and consumer involvement has had on marketing today. The rules have changed and companies like ComBlu are early adopters in helping companies adapt to that change.
ComBlu’s specialty is creating community-based Word of Mouth programs by identifying customer evangelists and influencers, activating them (so they) impact loyalty and affinity and measuring that impact on sales, reputation or mission. ComBlu is all about ROI. The company has built and manages over 25 communities in 20 languages with over six million members.
What was the “aha” moment when you realized, “Our company needs to be doing things differently than we have been?”
About 7-8 years ago, we realized that there was a perfect storm that would be the catalyst for the way people sought information:
- Installed technology base and the emergence of social networkinng.
- Communications overload making it more appealing for people to ask their own trusted resources rather than search for information.
- The breakdown of trust in established institutions and channels; again a stimulus for people turning to each other for information instead of traditional sources.
This perfect storm was our “aha” moment. We knew we had methodologies to identify people with large social networks and who had a high level of influence within them. Because it was based on behaviors rather than traditional demographics, we realized we had lightning in a bottle. If our methodologies were properly applied, we could help companies find their best advocates and activate them as a powerful influence channel. We were way ahead of the marketplace, though.
What books are on your nightstand or great blogs on your Google reader?
- The Anatomy of Buzz Revisited by Emanuel Rosen, an update of a WOM classic
- All Consumers Are Not Created Equal by Garth Hallberg
- Guy Kawasaki: Short and sweet tidbits
- TechCrunch: A futurist’s playground
- Mashable: A quick overview of tools and techniques
- Web Strategy: Jeremiah Owyang blog—great insights into where social marketing is heading
- Groundswell: Forrester blog…lots of good stuff
- Conversation Agent: Interesting, longer pieces on a variety of content and conversation marketing topics
- Social Media Today: Good bullshit detector
Give me an example of marketing you think is brilliant and why.
- Liberty Mutual had done a great job. They started their “Do the Right Thing” positioning a few years ago and have evolved it now to include the Responsibility Project, which is a community that delves into ethics and societal behaviors. Quite interesting.
- Walmart’s current ad campaign is visually great and has highly resonant messaging for today’s economic times.
- UPS has a very engaging white board campaign and integrates it with online.
- Ford Fiesta has good integration of social and traditional media.
We’ve all read that the pitch/RFP process is broken. Many agencies aren’t even interested in competing in pitches. Do you see an alternative to this process?
Don’t wait until you need an agency to find one. Instead, build a community of really smart people who are your “advisory board.”
-Look to them for ideas and collaboration.
-“Cut” those who are territorial or afraid of offering up ideas because their competition might hear them. That does not cut it in today’s age of transparency and social collaboration. These people are more concerned with getting the largest share of the marketing wallet and not being part of a team focused on results and innovation.
When you need a specific project or ongoing counsel, build your own team from your community. An RFP is just a call to buy an existing team. Instead build a team of the best and the brightest who are equipped to collaborate. Match the team to the skills needed for the program.
What does the agency of the future look like?
McKinsey meets boutique:
Business acumen with executional excellence and agility.
Build shareholder value with measurable and sustainable results.
Bring influential stakeholders to the company; don’t bring the company to the marketplace.
Help companies socialize their workforce, their products and their stakeholder interactions across three nodes: Feedback, advocacy and support.
What do marketers need that agencies are not giving them?
A dashboard with teeth
Advocate activation
Customer engagement
Who do you admire and why?
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Tags: ad agency of the future, Ad Industry Innovator, All Consumers Are Not Created Equal, Ant's Eye View, Apple, Blake Cahill, Brains on Fire, Brunswick, comblu, Conversation Agent, Dawn Lacallade, Dell, Emanuel Rosen, Ford Fiesta movement, Fred Feichheld, Garth Hallberg, George Neil, Guy Kawasaki, how to fix the RFP process, Jeremiah Owyang, Jonathan Salem Baskin, Liberty Mutual, Marty Collins, Mashable, Motorola, Sean O'Driscoll, Social Media Today, SocializingMedia, SolarWinds, Spike Jones, Steve Hershberger, TechCrunch, The Anatomy of Buzz Revisited, UPS, WalMart, WOMMA